Policy
Refund Policy
This policy explains how cancellations, rescheduling, advances, and refund requests are handled for studio and production bookings.
Booking Advances
Confirming production resources
An advance payment may be required to reserve a shoot date, studio slot, crew, equipment, or production schedule. This helps us allocate resources for your project.
Client Cancellations
Reviewed based on timing and project status
Refund eligibility depends on when the cancellation is requested, what resources have already been allocated, and whether any creative, production, or administrative work has started.
Rescheduling
Subject to availability
We try to support genuine rescheduling requests whenever possible. New dates depend on studio, crew, equipment, and production availability.
Completed Work
Delivered services are not generally refundable
Payments made for completed shoots, editing work, planning, rentals, or delivered services are generally non-refundable.
Studio Cancellations
Fair resolution for undelivered services
If we are unable to deliver a confirmed service due to reasons within our control, we will offer a suitable reschedule or review refund options for the undelivered portion.
Refund Processing
Timelines may vary
Approved refunds are processed through the original or mutually agreed payment method. Bank and payment gateway timelines may vary.
Payment Support
For refund or payment queries, please contact us with your booking details so our team can review the request properly.